Thank you for shopping at https://www.gbvapor.com
If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.
The following terms are applicable for any products that you purchased with us.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Exchange Policy:
Business Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to GB Vapor Located at 8 Central Ave, Maryland, US.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to My Site, accessible from https://www.gbvapor.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account. You are eligible for a CREDIT/GIFT CARD or EXCHANGE which are subject to the below terms:
Products that are bought from the Physical Stores can be returned. All Items are eligible for return exempt the products that are: Final Sale Items, E-Liquids, Disposables
You are always required to ship back the items by following the shipping instruction:
If applicable, we will send you a shipping label to send item via an approved carrier.
You are given 7 days to ask for the credit from the date of purchase. Customers are entitled to ask for STORE-CREDIT in exchange to the product
Credits that has been given back to the customer is only allowed to be used on our Website Only.
In order for the product to be eligible for Credit make sure that these following conditions are met:
Product that are on sale or discounted is eligible for Credit depending on the Store Refund Policy
If the product you have received which turns out to be defective or otherwise of poor quality (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality.
We offer 100% return to refund that are processed through Credit and are valid within 45 days from the date it was credited to the customer. Unfortunately, Credits can't be used to pay for shipping fees.
Product can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange for item within 7 days. Exchanges exceeding 7 days will not be processed.
In order to be eligible for exchanges make sure that these following conditions are met:
You are required to ship back the product for the item to be inspected and replaced.
You exchanged product will be processed Once items are received and conditions confirmed.
You are given the rights to exchange the item, One time. Provided that all conditions in Exchange Policy are met.
$10 Shipping fee will apply to any exchange.. If the item being exchanged is of lesser value than the item being requested you must cover the cost difference. If the item being exchanged is of greater value than the item being requested will issue a credit to your account..Unfortunately, product that were marked as a gift when purchased is not allowed to be Returned or Exchanged.
Unfortunately, product that were marked as a Bundled when purchased is not allowed to be Returned or Exchanged.
If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:
Email Address: gbvaporcustomerservice@outlook.com
You will be updated for their Return Status through their EMAIL, provided that contact information is recorded to us.
Generated by ReturnGO policy tool